Business rule is running twice ( with "async" and "update")

mcswan
Kilo Contributor

Hi, I have a business rule that executes twice.

find_real_file.png

The business rule executes whenever the change Request database changes. I make a "change" to the "change request form" and save it, then my business rule executes twice.

I've looked at

Business rule appears to be running twice

Query business rule is running twice ?

Notification triggers twice

Business rules are running multiple times for one application module in service now.

- This seems like a common problem without a (clear) answer?

8 REPLIES 8

Kalaiarasan Pus
Giga Sage

Do you have a after rule or any of before business rule doing a current.update?


I work in a large organisation and there is 2016 other business rules. Maybe I could assume that at least one of them is doing a current.update().


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too many to look for a current.update(). Not sure if this is the right answer but seems very likely. Is there someway to block the 2nd update?


There is no workaround other than addressing the root cause.


Raju Koyagura
Tera Guru

Try to add logs (or addInfoMessages) in all your BRs on that particular table to see how many (which) business rules are executing whenever you change/update the record.