Uncaught ReferenceError: GlideAjax is not defined

[mahdyy]

Hi,

I am new to ServiceNow and trying some hands on GlideAjax/GrideRecord scrtpting. I have created a new "Script Include" with "Client Callable" => TRUE. While trying to invoke the same from the client web browser using JavaScript using "GlideAjax", I am facing the error - "Uncaught ReferenceError: GlideAjax is not defined" I have even tried to use "GlideRecord" but getting the same reference error.

Below is the Script Include I have defined in the system::

The client-side script I have written to call the Script Include is as below:

                  var ga = new GlideAjax('getCallerData');

                  ga.addParam('sysparm_name','getSysID');

                  ga.addParam('sysparm_phone_number',"(080) 224-1097");

                  ga.getXMLWait();

                  alert(ga.getAnswer());

The error screen-shot is:

Am I missing in enabling something which will then include the necessary javascript libraries related to GlideAjax/GlideRecord in the client side?

I am using "glide-helsinki-03-16-2016__patch4-08-10-2016_08-27-2016_1002".

Thanks in advance.

Regards

Mahendra

[Prasun]

Hello,

Can you check if you have AbstractAjaxProcessor script include present in your instance?

[Prasun]

In case it is present Please check if it is active or not empty.

[mahdyy]

Hi Prasun,

I have "AbstractAjaxProcessor" active in the Script Include list.

[Prasun]

Then it should not be a library issue. Must be issue with the parameter passing or something.

can you cope/ paste the two codes in here please (Please do not post screenshot.), I will run in my sandbox and will reply ASAP.

[mahdyy]

Hi Prasun,

Below is the "Script Include" I have defined:

var getCallerData = Class.create();

getCallerData.prototype = Object.extendsObject(AbstractAjaxProcessor, {

  getSysID: function() {

  var gr = new GlideRecord('customer_contact');

  gr.addQuery('phone=' + this.getParameter('sysparam_phone_number'));

  gr.query();

  if (gr.next()) {

  return gr.sys_id;

  }

  return 'no-match';

  },

      type: 'getCallerData'

});

Below is the JavaScript code I have defined in my client browser:

var ga = new GlideAjax('getCallerData');

  ga.addParam('sysparam_name','getSysID');

  ga.addParam('sysparam_phone_number',"(974) 133-3111");

  ga.getXMLWait();

  alert(ga.getAnswer());

Thanks in advance.

Regards

Mahendra

9741333111