Understanding how knowledge article views are counted

Ro5 · ‎08-02-2022

hello.
Regarding the number of views counted when reading a knowledge article, I would like to customize it as follows.

・Do not count up the number of views when the browser is updated.

・Do not count up when a user with a specific role browses.

Where should I customize?

Thank you.
Ro

Harish KM · ‎08-02-2022

Sorry forgot to mention widget part. If you look at Knowledge article content widget in server script the below line

// this function is called by script include KBViewModel and function KBViewModel. So you need to find a way to modify here

function handleViewCountIncrement(){
var incrementedViewCount = new global.KBViewModel().KBViewModel(knowledgeRecord);
if(incrementedViewCount)
data.viewCount = parseInt(incrementedViewCount); // this is the count shown on article widget called in HTML part
}

Regards
Harish

View solution in original post

Harish KM · ‎08-04-2022

Hi May i know which knowledge article content widget are you using? You need to check OOB wigdet "knowledge Article Content" .

Attached script include screenshot

Regards
Harish

Ro5 · ‎08-04-2022

My script include didn't have that function.

Below is the OOB wigdet I use.

Harish KM · ‎08-04-2022

okay I think your not in Sandiego version in that case in your widget HTML look for data.view // this is what will get the count in HTML and in server script look for the line data.view and check from where it is getting the view count

Regards
Harish