Undo changes to "Service management" page

ShishirG · ‎04-21-2017

Hi,

As per "CMS training" on servicenow website, I made some changes to "Service management CMS" page which I want to revert back to original

Changes are captured in the default update set but there is no related link to revert back to previous version. I tried looking at other posts but can't figure out how to do this.

If I go to content_pages table and select "Service management" page, there is no "version" related list and no such list available to added from Configure --> Related Lists option.

Any help appreciated.

This is how update set entry looks like and second screenshot is of Service Management page from where I deleted the contents.

ShishirG · ‎04-25-2017

Well after bit of playing around with records, I figured out that by deleting the "content" i.e. the default My Activities and IT Services menu, the link between page (Service Management) and Navigation menu (Service Management Menu - Top) is delete and I managed to create the link again by adding the content as follows: -

Click Edit Page

Click Add content>> button on top left corner. Pop up window appears with the sections.

Choose Content Block from the list and choose "Service Management Menu - Top) from the right list

Chose where to add this section and close the popup.

Content appears again on the page however in the vertical format instead of original horizontal format.

If I look back in the "Serviec Management Menu - Top" Navigation menu, the Pages UsingThis Block related list is showing 1 record.

So as it seems, issue cannot be resolved by restoring page or even navigation menu via xml as there is nothing changed on these records. It's the linkage which is deleted if x button is clicked on page edit menu.

However there's still a bit of mystery why menu is now vertical.

View solution in original post

Abhishek Raj3 · ‎04-22-2017

Hi Shishir,

One thing you can do, you can export the xml from another instane and import through retrieve update sets.

If you want i can mail you the update sets.

Thanks,

Abhishek

ShishirG · ‎04-22-2017

I am still learning and exploring ServiceNow so question may sound stupid but the way I understood "Update sets" is that it keeps track of all versions of changes made to an object in servicenow (except data and few other items which does not go in update sets).

So doesn't that mean anything being recorded in update set (should) provides facility to revert back changes to any previous versions?

If not, what is the common strategy followed in real development environment to keep a copy of an object before subsequent changes are made(excluding out of box which can be reverted from new instance).

Reason I am asking is that I am trying more options than what's listed in published training material so high chances I'll be messing up with few objects.

However, I don't want them to be reverted back to "original OOTB" state and losing valid changes made to them before messing up.

Well, in this particular case, I haven't made any valid change so can potentially I can revert it back using OOTB XML if you can please share it with me as I don't have access to another instance.

Would highly appreciate if above doubts can be cleared though.

Thanks for your time in responding to my queries.

Shishir Gupta.

Blaze2 · ‎04-22-2017

go to http://developer.servicenow.com/

Sign up for an instance ask for the version that you are on G,H or I

go to Plugins then search for CMS User Interface - Service Management Core

Once it's active go to Content Management > Sites
Look for Service management
Right click on the top of the list (next to Name) and Export XML.

Go back to your instance, go to the Content Management Sites Page

Right Click on the list and Import XML. It will load and export automatically
Once done it should revert back to the original load.

I would send you the xml, but i am doing this on my phone

ShishirG · ‎04-23-2017

This hasn't resolved the issue.

I subscribed to another instance and exported / imported XML as advised but still seeing blank home page when I click the related link "View homepage" on the Service Management site.