Unexpected Dropzones and Widget Created on “Service Catalog” Page When Moving Widgets

beycos
Tera Contributor

‎04-20-2026 08:10 AM

Hello Everyone, 

 I’m seeing some strange behavior on the Service Catalog page and I’m wondering if anyone else has experienced this.

Whenever I move, remove a widget on the Service Catalog  page system automatically creates new dropzones and widgets.

 

Is this expected behavior for the Service Catalog and f I delete these automatically created dropzones, will it have any impact?

 

Best Regards 

Beyza 

 

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Tanushree Maiti
Tera Patron

‎04-20-2026 09:06 AM - edited ‎04-20-2026 09:06 AM

Hi @beycos ,

 

Its not expected behavior . 

Open your browser in incognito mode/ private browser

Ensure you are following KB0696005 How to remove a widget from a Service Portal page 

 

If still issue persists and you are facing the issue in your client instance, raise a case to ServiceNow support.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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