Uninstall Airwatch Integration

[Abigail]

Hello

I'm looking to uninstall AirWatch from ServiceNow, i didn't do the plugin installation, so i don't know the steps required to  removed it, now Intune will be replaced it, so I need to know how to remove it without causing any problems.

Any thoughts on this.

Thanks

[Sid_Takali]

HI @Abigail  After a plugin is activated, you cannot disable or deactivate it. If needed, you can hide the functionality. You should thoroughly test, in a non-production instance, the specific features and functionalities that are installed when you activate the plugin before using them in a production instance.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716414 

https://docs.servicenow.com/bundle/washingtondc-mobile/page/administer/tablet-mobile-ui/concept/airw... 

[Mark Manders]

Since you didn't install the plugin, you will need to check on what was done for it. There probably are some update sets related to it? 

Check on the things in there and deactivate them. You are just telling us what you didn't do, so we don't know what was done and how it is setup, which makes it impossible to tell you what you may run into.