Uninstall Safe Workplace Suite

[cynlink1]

We plan to uninstall the Safe Workplace Suite of applications from our instances. We have already exported our data. I tested the uninstall feature in our sandbox instance. It worked. However, there were multiple metadata records that were not deleted. I wonder if it was the order in which I uninstalled the various components. I had to uninstall all dependencies before uninstalling the apps Does anyone have experience uninstalling the suite? If yes, did you uninstall the plugins in a specific order to minimize issues?

[Ruhee Gupta]

Hi cynlink1,

After uninstalling the Safe Workplace Suite applications, thoroughly review your instance for any orphaned metadata records that were not properly removed during the uninstallation process. You can run queries to identify and clean up any leftover records.

Please mark my answer helpful if worked for you.

Thanks

[Community Alums]

Hi @cynlink1 ,

1. Log in to the instance on which you want to uninstall an application.
2. Navigate to System Applications > All Available Applications > All.
3. Click the name or icon of the application that you want to uninstall.
   Note: You cannot uninstall applications on the In Development tab, but you can delete them. To learn more about what happens when you perform an application deletion, see Delete an application. You also cannot uninstall ServiceNow-provided system applications.
4. In the custom application record, click the Uninstall related link.
   The following information is displayed in the pop-up window:

   • List of dependent applications.
   • List of in-development applications.
   • Tables and records in the required application.
   • Option to retain the application tables and data.
     Note: If one of the dependent applications is uninstalled after retaining the tables and data, the Uninstalled applications with retained tables list is also displayed. In this case, the Retain tables and data check box is selected by default and can't be cleared.
   Note: When customers upgrade to this new version of your application, the Deletes in your author_elective_update folder will be written as Skips in the Upgrade History entry for this application upgrade. Your users can browse the Skip list, and apply the changes on a case-by-case basis. Your customers have the option of setting com.glide.apps.include_my_deletes to false, which will skip writing Skip records as well.
5. In the Uninstall confirmation dialog box, review the tables and records associated with the application before you uninstall that application.
6. To delete all data associated with this application, clear the Retain tables and data check box. Leave this check box selected to remove only application files.
7. Click OK.
8. In the confirmation dialog box, enter uninstall and click OK.
9. Click Done.