wsd_search is only showing if Integration with Mappedin is installed

[Michele30]

Hello,

we have an issue with the wsd_search page.

We installed the "Workplace Service Delivery Integration with Mappedin" by mistake and we immediately uninstalled it.

After we uninstalled the plugin the link "/ws?id=wsd_search" is not working anymore. The page is loaded empty (only with the header).

We use indoor maps and we remember that the wsd_search page was working before also without the Mappedin plugin.

We tried to repair the Workplace Core and Suite plugins without success.

Have you ever experienced the same issue? Thanks

[Ahana 01]

The 'wsd_search' you're referring to seems to be specific to a particular integration or application, possibly Mappedin. However, without more context, it's difficult to provide a detailed answer. Here are some general points:

- ServiceNow allows for various integrations with external systems, and these integrations often involve specific tables, scripts, or modules like 'wsd_search'.
- If 'wsd_search' is only showing up when the Mappedin integration is installed, it's likely that this module or feature is part of the Mappedin integration package.
- To use 'wsd_search', you would likely need to have the Mappedin integration installed and properly configured.
- If you're having issues with 'wsd_search' not appearing or not functioning correctly, you may need to check the configuration of your Mappedin integration or contact ServiceNow support or your ServiceNow administrator for assistance.

Please provide more specific details or context for a more accurate response.

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[Michele30]

It was working before without the Mappedin plugin and we just found that appears only if we press twice the button below in the wsd_index page.

Twice means that we press 'Make Reservation' button and the wsd_search is not showing, then we return back to the wsd_index page and press again the same button and the wsd_search is finally there.

If we use the directly the link "/ws?id=wsd_search" (that is the one set on the "Make reservation" button) it doesn't work.

There is something that was set during the installation that after the uninstall is not working anymore.

[Michele30 · Accepted solution]

The unistaller created the issue, it was resolved by Servicenow with an Hi Case