Universal request - Contact type getting set to "Self-service - Universal Request"

[Shivani A]

Hi,

I have a custom record producer that creates a record in the Universal Request table, and I am also testing with the out-of-box Request Help record producer. I am trying to set the Contact Type to “Self-service” in the producer script, but when the record producer is submitted, it always gets set to “Self-service – Universal Request” (ur_record_producer).

Where and how is this value being set? Is it possible to modify this behavior?

I am new to Universal Request, so I am not aware if there is any specific configuration for this.

I have already checked the business rules and scripts on the Universal Request (UR) table, as well as the ones on the OOB record producer and found nothing that sets the contact type.

I am testing this in a fresh PDI.

[Shivani A]

There were no business rules setting the contact_type. I have also attached a screenshot of the script