Universal Request not created for Request's having multiple RITM's

[nirwan_ritik]

Universal Request deployed on our instance. For every single Incident, HR Case or RITM, an UR record get's created on universal_request table.
We have a catalog item for whose service request (REQ), 2 different requested items (RITM) get's created. For these RITM's, universal request is not created. 

kindly help me on this.

Thanks 🙂

[Parag Ghatol]

Check if this article is helpful for you:

https://www.servicenow.com/community/developer-forum/create-multiple-ritm-under-single-request-depen...

[nirwan_ritik]

Parag, 

Problem is about Universal Request not getting created for such RITM's.