Unsupported Issue transfer to different group

[vincentboid]

Hello Team,

I would like to get the count of Incidents not resolved in our queue and was transferred to different queue.
Ex:- Service Desk assigned a ticket work MyGroup and we find that this Issue is related to network and we either transfer to queue or assign to Network team.

Thank you.

[Bert_c1]

You can look at the "Assignment Group" metric defined on the Incident table. There is a related list of metric instance records.