Update Approval Request : did not create or update sysapproval_approver using current

[Arjun Thakur]

Trying to process email approval. The inbound Email action is erroring out. The error message - "Update Approval Request : did not create or update sysapproval_approver using current"

Notification, EMail and Digest Template exist. 

[Gunjan Kiratkar]

Hi @arjun.arora@fisglobal ,

Please check the below thread same as yours.

Update Approval Request : did not create or update sysapproval_approver using current - from the log...

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Gunjan Kiratkar

Consultant - ServiceNow, Cloudaction

Rising Star 2022

[Arjun Thakur]

Found the issue in script, the value in fromID is not updated. It was undefined for some unkonwn reason.

var fromID = email.from

[Gunjan Kiratkar]

Oh that's great.

Let's closed the thread by marking the response as correct answer so that others can get benefitted from response.

Regards,

Gunjan