Hi All,we have a location field in our CMDB table and we are loading CIs to the corresponding tables like cmdb_ci_server,cmdb_ip_switch et.,. Now i want to count the total number of CIs present in a location and per class. For example, if i have 3 lo...
We would like to show the duration an SLA has been running on the Incident table. We have two SLAs currently running on our incident table, a response SLA and a resolution SLA. Is it possible to show the business duration from the task_sla table ...
Hi folks - I know there are some specific synchronisations set up for fields when an Asset record is updated, that will push these through to the related Config Item. I'd like to add a field to that sync (both from Asset > CI, and CI > Asset. On both...
Greetings~I'm about 95% done with our "Bring Your Own Mobile Device" catalog item and only have 2 customer requirements left that I can't figure out. Can anyone help me with the following 2 items:1. We are asking the user to enter their phone's ser...
Hello Everyone,I am trying to redirect a URL by using action.serRedirectURL(url);But when I use this function in UI action it redirects me to the specified URL but into a new window / Tab and not in the same window.I want, it to open in same window /...
Hello can someone explain me whats wrong here?? why it says it is a null field! It shouldnt! I mean I have lots of incidents with a caller Id!! thank you very much guys!
Hello Gurus,I`ve created custom macros, which I want to initiate/call from within other macros or UI pages. However, one thing I am not sure about is "the phase" in which a nested macro should be initiated.. Should i be using <g or <g2 instead ? What...
Hi Team,Why is the update number 1 missing in one of the incident for the assignment group changes. While this works fine in another assignment group. Thanks,Sandhya
Hello:I have a catalog item called "Application data fix" which has a workflow attached to it.However, when I create a RITM from this catalog item, the workflow doesn't fire, because I get no "Show Workflow" or "Workflow Context" links on the RITM. W...
Hello,We have upgraded a non production instance to Fuji in order to work out all the bugs and get fixes for things that don't work with the upgrade. We went from Calgary to Fuji.Once of the issues I have run in to and cannot figure out is why some o...
Hi there. I have created a Search Context called 'Support 2020 Request look-up'. It uses the Knowledge and catalog Searcher. In the Resource Configuration, I have edited the Catalog Name (in catalog) with the name of the catalog I wish the search to ...
Greetings all.I was moving my update set from DEV to TEST and it is showing me below error :I read the Wiki article to resolve it but still not able to do it. Please help me out.Regards,Shikha Khanna
Hi Team,I have a concept to Reassign Problem ticket to other group. for this I have a UI Page, which has the Assignment group field (reference) - this lookup should populate only the CMDB_CI supported by groups and the groups from sys_user_group tabl...
Hi all. I've been on the community for a while now and I've received a lot of assistance from everyone so I was hoping to return the favour with a guide for a project I just finished.This project came about from requests from our users to be able to ...
Hi All,The SAML 2.0 properties say to upgrade to the Multi-Provider plugin but for the developer instance I don't see it as an option. In my manage instances looking at the activate plugins I don't see it. When logged into the instance and looking in...