Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Developer forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Document Id type field doesn't show value.

Hello everybody, After New York upgrade we have issue with Knowledge articles. ( London case ). When we crate new article and choose Subcategory ( 'kb_category' ) field, after that 'Category' ('parent_id') shows with populated value. See screenshots....

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Artsiom1 by Kilo Explorer
  • 1696 Views
  • 5 replies
  • 0 helpfuls

Resolved! Sending a pdf to the Rest API with javascript

Hello,I'm trying to send a PDF file to ServiceNow through the Rest API but all the sent PDF are blank when opened at ServiceNow side.Here are the details of what I'm trying to do.From my tools on the web browser, I download the PDF from the server an...

pacherault by Giga Contributor
  • 27577 Views
  • 4 replies
  • 4 helpfuls

Resolved! How to get discovery to classify a palo alto networks device

Discovery does not classify a palo alto networks device.   Here's the pertinent information: 1. The mid-server has access to the IP address. 2. Discovery runs several probes on the IP:  - Shazzam  - UNIX CLassify ( which fails due to no credentials )...

HugoFirst by Kilo Sage
  • 3004 Views
  • 2 replies
  • 2 helpfuls

Resolved! Assigning a reference field in an inbound email action

So, what I'm doing is extracting bits of an email to fill various fields for creating an incident from an inbound email. The case here is that someone submits a ticket to helpdesk for someone that called them.  I'm able to set the description and cla...

wwinter by Kilo Contributor
  • 2147 Views
  • 5 replies
  • 3 helpfuls

Resolved! Bidirectional Incident Updating via REST API

Hi, Currently I am working with two dev instances and am trying to configure them so that whenever I create an incident in one it is created in the other. This is currently working however now I want to configure the systems using PUT requests so tha...

matthewG by Kilo Contributor
  • 1666 Views
  • 3 replies
  • 1 helpfuls

Bi-directional Rest Integration

Hi All,We have two departments in our company using two different Servicenow Instances. Requirement is integrating those two Servicenow Instances. I think it can be done by using REST Integration. Integration must be Bi-directional (if an incident is...

rohith7 by Kilo Contributor
  • 5277 Views
  • 6 replies
  • 1 helpfuls

Cloning & upgrade best practices

Hi , We are planning to upgrade all our 3 instances (DEV,TEST and PROD) from London to New York release.I have couple of options to go for upgrade and I'm not sure which one to follow : Option 1 : 1.Clone DEV to TEST instance 2.Clone PROD to DEV insa...

Pintu2 by Tera Expert
  • 13573 Views
  • 9 replies
  • 14 helpfuls

Resolved! Whats the correct way to query a string with GlideRecord?

Whats the proper way to query a glide record so you can populate a reference field when creating an incident with an inbound email action? The code blow is one of my attempts to do so. loc is a string containing a valid location, and its done that wa...

find_real_file.png
wwinter by Kilo Contributor
  • 3876 Views
  • 5 replies
  • 2 helpfuls

Changing the Mode on Import Set

Hello,          It is about the import mode on Import Set and I have tried and tried as per what some folks have reported but none of it works. For instance I am told you are supposed to create an Import Set after you have created the Import Set Tabl...

find_real_file.png
Jazz1 by Kilo Contributor
  • 2266 Views
  • 14 replies
  • 0 helpfuls