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Hi, We have a mail script that is included in a notification. basically, it gathers all the approvals of a change request and displays them in a table with some data like last update date, etc. we simply used template.print("<table>"); to achieve t...
As the title states, I would like to know how to put the original short description contents into the activity log is changed, after the short description is changed on an Incident form. I'm new to Service Now and have a few ideas about how to go a...
Hi all,Wondering if someone had any ideas on how I could make this work. On our Outage table I have the start, end, and duration field with a business rule to calculate the difference between start and end to come up with the duration (normal stuff) ...
I have an email approval notification in Change that uses the ${sysapproval.URI} to show a link to the Change in the email. I've created another approval for a different application and it also works. However, when I set up an approval for a differen...
For one specific reference field, "Show matching" and "Filter Out" does not work thereby not bring the desired results. Even if I add a filter condition for that reference field as empty then also the same situation.Can anyone suggest something?
Hi,I have recently started Servicenow Developers Program however I'm a Servicenow user from the past 1 year. I created a application "Marketing Events Application" and later deleted it.Now I want to create an application with the same name "Marketing...
Hi all, I'm looking to have an assignment rule that runs when there is a blank catalog rule from a specific catalog item. (Not a RITM but the actual item itself) Long and short is that if it is a catalog task from that item I want it to be routed b...
Hi All,I'm wondering that SN has no "out-of-the-box" Solution for this (or maybe I havn't seen it yet)We perform a User/Group Import everyday and we have of course users and groups which are removed from our Active Directoy.How can I handle these rem...
A global business rules runs with the conditionCondition:Requested_For.hasRole('HBS_Cluster')==falseScript: function getcompany(){ var company = []; var user=current.Requested_For;var gr = new GlideRecord('sys_user'); gr.addQuery(sys_id,...
Help Needed..:)In the transform map I've marked "Run-script" as true and then writing the script over there.I'm referencing the location table (cmn_location). My target field name which is a reference field t location table is "u_location". In the lo...
Is it possible to use a variable like Assigned To: ${current.cmdb_ci.owned_by} with the Set Values activity in workflow? Anything I set in the box gets cleared out as it doesn't match anything from the reference field. It would be nearly as easy to d...
Hello.I have a system where users are being provisioned an account in ServiceNow (via the API) and I would like to give any new user that is a manager the approver_user role so that he can approve a request made by a user for whom is the manager. I h...
I have created a Survey Wizard and in that I have created two fields Request Number and RITM Number. I want that when somebody takes the survey bu clicking on survey link present in survey mail. Request Number and RITM should auto populate with corre...
Hi,I created a formatter to be able to add a variable editor into a aprroval form. I copied the variable editor for requested item and task and create a new one for approval.Also, i created from 'Change Variable Editor' a new one and change the table...
Hi, I hope someone can help me please. I have 2 inbound actions, one that updates a record with the content of the email to which it is related toanother that updates the record only when from a specified user. I have given them an order of 99 a...