Resolved! in Knowledge feedback task. assignment group not auto populating from kb article group
in Knowledge feedback task, assignment group not auto populating from kb article owner group. KB article: kb feedback task:
Forum Posts
How to use email.addAddress in an email template?
Hi All, I wrote an mail script that adds an email address as a CC email.addAddress('cc','example@me.com','Example'); When i use the mail script in Notifcations the CC works fine. But when i call the mailscript in an Email Template it does not work ...
Resolved! Auto fill Assigned to field Client Script
The below onChange client script on "Assignment group" field will set the "Assigned to" field to the "Assignment group manager" whenever the Assignment group value changes. I'm trying to change this behavior to when the "Assignment group" is the same...
Resolved! Access scoped system property from global scope.
Hello,Is there a way to set a scoped system property from the Global scope (using gs.getProperty)?I already tried setting it through a scoped API call.Error: Not allowing update of property: x_scope_mine.my_property_123. Thanks!
Resolved! Adding Multiple Values to List Field in Flow Designer
Hello, I'm creating a record in flow designer and need to populate a List field with multiple values. What is the best way to accomplish that? Regards, Ziad
Resolved! Check if Value exist in Flow Designer
Hello, I'm creating my flow using flow designer and I have a question regarding retrieving the answer to question on a catalog item. My Catalog item ask the user for a group name that they would like to create and a list of users to add to the grou...
redirect to new page after checkout from portal
I have a requirement where upon adding items and checkout from the cart as of now Request is created and a info message is shown , i would like to redirect that to another page (sc_cart is cloned and we customized it as per our business need ) Can...
Resolved! Where is the field sys_mod_count that is used in First Call Resolution metric found?
I am trying to modify First Call Resolution metric and I need to see what events change the count in the sys_mod_count field that it uses. Where can I find that field?
querying a gliderecord within a gliderecord
Hi Experts,We are trying to query HR Profile for a user's manager and then re-query HR Profile to get details regarding the manager and are stuck on the syntax. Below is the current code in place:var my_profile = new GlideRecord('sn_hr_core_profile...
Resolved! RITM Stage not showing properly
Hello Team, Why is my stage being showed improper, It should be like Waiting for Approval (Approved)Waiting for Approval (In progress) // this should come in 2ndWork in Progress (Pending - has not started) // this should come in 3rdFull...
Cancelling a change request to request for reason for canceling the change
Hi all. When I am cancelling a change request all it is doing it updating the state to Cancelled and does not ask me for the reason for canceling. I have copied a section from the documentation related to this for New York release should be standard ...
Resolved! Service Portal Redirection: Take Me To The Incident Button
I am currently configuring Service Portal redirection according to this post: https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949 And I have left the redirection in that SPEntryPage script include alon...
"Create Application File" disabled
The menu option all the documentation says to use (to add records to an applications so they are not wiped out on upload/copy) can't be used because it's disabled. No indication anywhere I can find about why this is or how to correct it.
How to avoid ConnectionError ServiceNow REST API
Hello! I'm trying to connect to the API using a basic Python script from the document, and login credentials that work in my web browser and having no luck. Getting: ConnectionError: HTTPSConnectionPool(host='mycompanydev.service-now.com', port=443)...
Resolved! Transform Map into multiple tables with Relationships intact
Hello, I have a data source that is running a SQL query that grabs columns for multiple related tables. For example: SELECT * FROM Employee E LEFT JOIN Compensation C ON (E.ID = C.Employee_ID) LEFT JOIN Funding] F ON (E.ID = F.Employee_ID) We want to...
