Resolved! Testing inbound email actions from my development instance
How I can test inbound email action in my free Service now development instance ? to which email I should send my email to run the action?
Forum Posts
Resolved! How to get discovery to classify a palo alto networks device
Discovery does not classify a palo alto networks device. Here's the pertinent information: 1. The mid-server has access to the IP address. 2. Discovery runs several probes on the IP: - Shazzam - UNIX CLassify ( which fails due to no credentials )...
Resolved! Assigning a reference field in an inbound email action
So, what I'm doing is extracting bits of an email to fill various fields for creating an incident from an inbound email. The case here is that someone submits a ticket to helpdesk for someone that called them. I'm able to set the description and cla...
Resolved! Bidirectional Incident Updating via REST API
Hi, Currently I am working with two dev instances and am trying to configure them so that whenever I create an incident in one it is created in the other. This is currently working however now I want to configure the systems using PUT requests so tha...
Bi-directional Rest Integration
Hi All,We have two departments in our company using two different Servicenow Instances. Requirement is integrating those two Servicenow Instances. I think it can be done by using REST Integration. Integration must be Bi-directional (if an incident is...
Cloning & upgrade best practices
Hi , We are planning to upgrade all our 3 instances (DEV,TEST and PROD) from London to New York release.I have couple of options to go for upgrade and I'm not sure which one to follow : Option 1 : 1.Clone DEV to TEST instance 2.Clone PROD to DEV insa...
How to cancel workflow Timer and Wait for condition activities through script??
Hi, I know its not a best practice to use script for cancelling of activities in a workflow. But my workflow is little different it branches to a timer and wait for condition. If one of it executes first the other one has to be cancelled. If timer ru...
Resolved! Whats the correct way to query a string with GlideRecord?
Whats the proper way to query a glide record so you can populate a reference field when creating an incident with an inbound email action? The code blow is one of my attempts to do so. loc is a string containing a valid location, and its done that wa...
Resolved! Need help with script for a Set Values Activity in a Workflow
Hello, I am looking for help in creating a script for a Run Script activity to set values on the RITM form when a user submits a request. The end goal is to set Assigned To and CI fields on the RITM based on the choice selection the user makes on a v...
Changing the Mode on Import Set
Hello, It is about the import mode on Import Set and I have tried and tried as per what some folks have reported but none of it works. For instance I am told you are supposed to create an Import Set after you have created the Import Set Tabl...
Checkout option not available on knowledge Article even though state is Published.
Hi All, There is a knowledge article which got retired by mistake, but after making it published again am not able to see Checkout option, it is updated to new version but not able to see any option in respect of Checkout, article is in published sta...
Visual task boards - Additional assignee list
Hi, On the Visual Task Boards you can drag the Users to the relevant Task and you are given the option to add to Primary or Additional (assignee). Is there any way to remove or hide the Additional assignee option as this is a field we don't use? Than...
Is it possible to create catalog item via REST API?
I am unable to see any end-point for catalog item creation in API doc. Is it possible to create a catalog item via API? If not, then how can we add items into the cart and submit an order? as for an order we first need to create item
Resolved! How to check is an attachment has been added to a request
Hi I have used a number of suggestions I found online to check if an attachment is attached but most just error. The closest i get is below I check first if a selection is yes then if it is I run the code below: This gives me alert 2 msg then alert ...
Parsing the ATF REST Query Response
HiWe Have an ATF test that invokes a REST API and get a 200 response codeAs part of the REST API response ,there is a Discovery Job ID that comes back.How can we capture it as part of the ATF?Response Body: {"result":{"message":"Successfully create...
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