I have a Web Service Rest Message set up that works fine. In a scheduled script, I have this code:var r = new sn_ws.RESTMessageV2('My Test Web Service', 'get');var response = r.execute();var responseBody = response.getBody();var httpStatus = response...
Our network does not use Service Now Discovery and therefore we do not have a MID server.We still want to create some REST Outbound scripts on Service Now and get those messages on our network a REST Server inside our private network.Can I just confi...
Hi,I have some Date/Time fields in my incident form. Some notifications are triggering on Incident form and that fields are there in the notification body.System's time zone is in EDT. So in the notification also I am getting the field value as EDT f...
I was able to create a custom report and I can browse to it directly in the URL by entering https://slu.service-now.com/sys_report_template.do?jvar_report_id=myreallylongreportidis there a way I can add a switch or value to the URL to automatically l...
Hi all!Currently "Updated" and "Updated by" fields only reflect when there is a field change.I would like to have any task's (incident, change, catalog task, etc.) "Updated" and "Updated by" fields reflect (1) when a work note or comment was added an...
Since the last patch (Fuji Patch 8), whenever I deploy an application via update set (created via 'Publish') from the upgraded instance to a new one, I am finding my forms have fields and sections from both the application scope and global on the sam...
Hello,How can I populate a reference field via import or transform map? The reference field is caller_id, but the source data contains the caller_id.user_name. Currently, we are able to type in the user_name in that field, and it is able to find ...
Is there a way to create a UI link directly to an incident given only its number, lacking knowledge of its sys_id?I'm developing an integration with Incidents. I have only a single field to work with on my side, because our ticketer interface was not...
I want to create a module under an application that searches the assignment groups for any of the roles that a user has. I am not sure how to do this since a user could have more than one group. Searching records for a specific group, or the sear...
What do I put in my UI action to save my change record and move the state to next lifcycle state?I currently have this
I am trying to pass html text input value to the rest request body. In the wiki, there is a example of rest call but it's body is having static values.What i am trying, is pass javascript variable value to json kay., I tried to use FormData() api to ...
I want to update a already existing user profile using REST Api. The problem is that PATCH request in servicenow API explorer does not give me a field to write the matching query.Could someone let me know how can i match the 'user_name' field in user...
I'm having a little difficultly triggering a notification only once. We have a form on the HR profile table that is used for the exit process. I'm trying to get a notification to trigger only once. Can the advanced conditions be used to only fire onc...
I would like to create an SLA Definition that sets the Task SLA Planned end time equal to the Due date of the Task its attached to. I have already tried a Task SLA Business Rule that manually overrides the Planned end time value, but it appears the S...
When I run PA's out-of-the-box Indicator "Summed duration of resolved incidents"which uses the script "Incident.ResolveTime.Hours" which is:var diff=function(x,y){return y.dateNumericValue() - x.dateNumericValue();};var hours=function(x,y){return dif...
