I am trying to implement the check attachment script for our incident application, but have not been able to get the script to run. Has anyone tried to implement this? I could use some pointers, I am not familiar with scripting only the general conce...
When an email is received by Service Now, I want the reply to append an existing string field so the text goes at the top (there may be text in there already). This needs to be a string field so I can reference it from the Email Client pop-up. Any th...
I'm looking for a way to display on an incident form the last user an incident was assigned to. I need to do this because we are using a tool to automatically assign incidents to the service desk and if an incident is simply rejected to the service d...
I am trying to set a condition on a client script so it will run for all users except for those with a specific company value set on their user account... and I cannot figure out what I am doing wrong! Condition:gs.getUser().getRecord().getValue('com...
Hello,Has anyone used Schedules to determine a user's availability after they have been assigned an Incident? Each user would have a Schedule of working hours which would then be used to determine if they are on-shift after being assigned an Incident...
Hi everyone, Wondering if someone could shed some light on a small issue I'm having with UI Policies. I've created a couple of different UI Policies on a form which effectively display and hide other variables (fields) based on the conditions alrea...
I am attempting to create a workflow that will allow me to set some values in a workflow catalog task. The example in the advanced field shows to qualify the field name with task ( task.approval = 'Approved'). My issue is, this doesn't work. I h...
Related list, currently shows the 2 available lists (and I can select through the interface the first one (1 of 2) or the second one (2 of 2). What if I only want one of these displayed (all the time) with the selection to choose the other li...
Hi,I was just wandering if anyone knows how to set a minimum character limit on a string field. I know you can set a maximum length limit using the system dictionary .This is to prevent users from puting just a "." or a space in the field etc.Any hel...
Hey guys I've found this list of all Icons used by Google maps, this could be useful when customer wants to display incidents in a map and difference them by some category or Impact. I hope this list could be useful. Google map markers | CTAPbIu_MABP...
When we send email from an Incident using the email icon, it automatically populates the Requester name in the To field and CC's the Opened By username. I want to remove the Opened By username from the CC field. Also, when we send email from a Tas...
Hi and thanks for looking I would like to know how to add the red colour to the tabs (see screenshot):How is it set/changed?
Hi, I am in need of help for a script to fetch the parent name of that CI on its sys_id, and in turn parent of that parent name i.e recursive parent names for a CI till the root level.Basically its a tree of the parent names from the CI parent till ...
I am attempting to run the following code in a test workflow: var gr = new GlideRecord('sys_template');var query_name = 'RBA - Network - KMTC VIP'; gr.addQuery('name', query_name);gr.query(); if (gr.hasNext()){ workflow.info('hasNext() says ...
I'm trying to add a button right next to the short description field on the incident or task table. However I'm having trouble making it show up. The code below is what I'm using. Any ideas? function onLoad() { var field = g_form.getControl('sho...