Update child Incident Worknotes and comments

[Community Alums]

Hi 

I have a requirement to update child incident when parent incident is updated we have OOTB functionality working for comments and work notes but its not working. 

Previously did any one implemented let us know please.

Do we have any other alternative way to code in below script to add work notes and comments in below script

Thanks.

/**
* @Description : Update Child incident based on parent incident
* @monitorFields : Fields to be moniter to be updated on the child record
* @changedFields : Fields which are getting updated
* @changedMnitorFields : Array of monitor fields which got changed
**/
(function executeRule(current, previous /*null when async*/) {

	var monitorFields = ['caller_id','state','impact','description']; // Fields to be moniter to be updated on the child record
	
	var changedFields = []; // Fields which are getting updated
	for (var x in current){
		if (current[x] != previous[x]) {
			changedFields.push(x);
		}
	}

	var changedMnitorFields = changedFields.filter(function (ele) { // Get the array of monitor fields which got changed
		return monitorFields.indexOf(ele) != -1;
	});

	var grIncident = new GlideRecord('incident');
	var query = gs.getMessage('parent_incident={0}^active=true',[current.getUniqueValue()]); // Get all the Active child incident
	grIncident.addEncodedQuery(query);
	grIncident.query();
	while (grIncident.next()) {
		changedFields.forEach (function (ele) {
			grIncident[ele] = current[ele];
		});
		grIncident.update();
	} 
})(current, previous);

[Sandeep Rajput · Accepted solution]

@Community Alums In order to copy work notes to child incident, add a onAfter update business rule as follows.

Here is the script for the business rule.

(function executeRule(current, previous /*null when async*/ ) {

    // Add your code here
    var grIncident = new GlideRecord('incident');
    var query = gs.getMessage('parent_incident={0}^active=true', [current.getUniqueValue()]); // Get all the Active child incident
    grIncident.addEncodedQuery(query);
    grIncident.query();
    while (grIncident.next()) {
		grIncident.work_notes = current.work_notes.getJournalEntry(1);
		grIncident.update();
    }

})(current, previous);

Hope this helps.

[gbabu]

If I update the task worknotes it should update RITM worknotes