Update Description of a Catalog Item

[chinthaka]

I need to update the Description of a Hardware Catalog item, but Short description and Description fields are not editable. 

Any idea on doing it?

[Aman Kumar S]

Hey,

If these are hardware items, they must be linked via your Product Model(cmdb_model) table, and those has to be updated directly from there, and not from the catalog item form.

Go to "Product Catalog" section on the form of Product model and update the description and observe the catalog item description.

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[chinthaka]

Hi Aman,

I searched under all Model options in Product Catalog, but it cannot be found there.

Once I open the specific record, the table is appearing as "pc_hardware_cat_item".

Is there any other place I should check?

Thank you

[Aman Kumar S]

Please check in "cmdb_hardware_product_model" table

[chinthaka]

There also I'm having the same issue. 

In all the places I checked so far, Short Description and Description are read-only.

[Aman Kumar S]

I am not sure if you have the correct access, if you are an admin you should have access.

So if your hardware is published to catalog, the catalog item forms are read only by design, but you should be able to edit on the "cmdb_hardware_product_model" table or cmdb_model table for that matter.

Refer to following screenshots:

Your catalog item form:

Your Product model form: