Update field bypassing other mandatory fields

[Rshear]

Hi all,

here again....

I have a requirement to set a flag (true) on an incident record (however the field is hidden from the form). This sounds simple..although I need to set this flag BEFORE all mandatory fields on the incident form are completed.

Currently I have done this in a ui action however obviously it tells me mandatory fields have not been completed first.

background info:

I have a script include in the ref qualifier of a business service field (amended ci field) which does some funky stuff like only show business services from the same location of the caller entered. However I need to put in an 'override' ability to allow that business service filter to return all. Hence I was thinking If a UI action could set a flag to true..I could add an OR field value = true to the script include to then bring back all.

[Slava Savitsky]

How do you hide the field? If you do it with a UI Policy, you should be able to change the value of the field with g_form.setValue() without having to unhide it.

[Pradeep Sharma]

Hi Russell,

You may find the below thread helpful.

Saving a record without populating all mandatory variables

[Rshear · Accepted solution]

Pardeep,

Thanks for pointing in the right direction.

In the interest of sharing.

The solution was:

UI Action:

//onclick function

function overrideBS() {

g_form.checkMandatory = false;

gsftSubmit(null, g_form.getFormElement(), 'overridebs');

}

//as I removed the field off the form then the following also

current.u_override_business_services = 'true';

action.setRedirectURL(current);  

current.update();