Update Record in Business Rule without Triggering Business Rule

[Chris McIntosh]

Hey All,

I have a business rule that triggers on the creation or update of the incident table.

In the business rule I make a REST request and I would like to update the incident with some info from the REST response.

The trouble is when I update the record it triggers the business rule again.

Here is a sample of my code:

(function executeRule(current, previous /*null when async*/ ) {
    try {
        var post_request = {
            'event': 'created',
            'incident_number': current.getValue('number'),
            'short_description': current.getValue('short_description'),
            'description': current.getValue('description'),
            'sys_id': current.getValue('sys_id'),
        };

        var restMessage = new sn_ws.RESTMessageV2();

        restMessage.setHttpMethod("post");
        restMessage.setEndpoint("REST_HOST");
        restMessage.setRequestHeader('Content-Type', 'application/json');

        restMessage.setRequestBody(JSON.stringify(
            post_request
        ));
        var response = restMessage.execute();
	var responseObj = JSON.parse(response.getBody()); 
	current.setValue('description', responseObj.value + ' ' + current.getValue('description'));
	current.update('updating with metadata');
    } catch (ex) {
        var message = ex.message;
        gs.error(message);
    }
})(current, previous);

[Chris McIntosh]

Without the update it only runs the trigger once as expected and hits the gs.error() log message

[Pranesh072]

can you search message in logs maybe another message is presnet and also check if you have setworkflow line in your code.

[Chris McIntosh]

To close this out, I had to rearchitect a bit to get it to work.

I made the business rule a before rule that called an event.

Additionally it only calls the event if gs.isInteractive() is true.

I moved the REST code to the Event and update the event from the response.

This prevents the BR loop.