Update RITM worknotes if requester withdraw the request in Portal

[damodharan1]

Hello All,

        We have a requirement to update the RITM worknotes or comments if  requester withdraw the request. Our plan is to use same flow designer to implement this logic but currently we observed its cancelling the associated RITM flow .

Any idea how can we achieve this without creating any additional BR.

Thanks

[Mark Manders]

They are doing this from the portal, I assume? Update your widget(s) to add comments when they withdraw. Otherwise, add it to your flow (you will need to check with each step if it is withdrawn or not. 

Simplest way would be to just use a BR or new flow for this. Unclear why you don't want to. Your flow is taking care of the 'happy flow', but you need something, somewhere, to take this 'unhappy' action into account.