Update set retrive after upgrade

nameisnani
Mega Sage

Hi ,

 

Our dev instance upgraded successfully , how to retrieve in progress update set again into the dev instance . 

 

Please provide me steps .

 

@Saurav11 @Sagar Pagar @Community Alums @Community Alums @Community Alums 

 

Please provide snips for better understanding 

    

3 ACCEPTED SOLUTIONS

Sagar Pagar
Tera Patron

Hi @nameisnani,

As per my understanding, there is no impact on in-progress update sets. so need to retrieve them.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

View solution in original post

Community Alums
Not applicable

Hi @nameisnani ,

Follow these steps :

SandeepDutta_1-1672901815209.png

 

 

Open the "In Progress" update set 

Scroll down and check if you have all the respective "Customer Updates ":

SandeepDutta_2-1672901989557.png

 

 

You had to Preserve In Progress Update Sets before the Upgrade or clone . Just make sure you keep in mind to Preserve update sets during the clone process. This option eliminates the need to export in-progress, global update sets before you initiate a clone. The default is none. You can select the latest 90 days to preserve the in-progress update sets during this time.

Note: Review and commit the update sets after the clone.
 

View solution in original post

Community Alums
Not applicable

Hi @nameisnani ,

Please confirm if your dev instance is cloned before the upgrade or not?

 

If it was not cloned then there is no impact on in-progress update sets. And if it is cloned before the upgrade then the below article will be helpful for you.

Is it possible to retrieve the update set which is not taken as backup or saved before cloning ?

 

Please mark helpful or correct, if the solution helps you.

Regards,

Varun

View solution in original post

4 REPLIES 4

Sagar Pagar
Tera Patron

Hi @nameisnani,

As per my understanding, there is no impact on in-progress update sets. so need to retrieve them.

 

Thanks,

Sagar Pagar

The world works with ServiceNow

Community Alums
Not applicable

Hi @nameisnani ,

Follow these steps :

SandeepDutta_1-1672901815209.png

 

 

Open the "In Progress" update set 

Scroll down and check if you have all the respective "Customer Updates ":

SandeepDutta_2-1672901989557.png

 

 

You had to Preserve In Progress Update Sets before the Upgrade or clone . Just make sure you keep in mind to Preserve update sets during the clone process. This option eliminates the need to export in-progress, global update sets before you initiate a clone. The default is none. You can select the latest 90 days to preserve the in-progress update sets during this time.

Note: Review and commit the update sets after the clone.
 

Community Alums
Not applicable

Hi @nameisnani ,

Please confirm if your dev instance is cloned before the upgrade or not?

 

If it was not cloned then there is no impact on in-progress update sets. And if it is cloned before the upgrade then the below article will be helpful for you.

Is it possible to retrieve the update set which is not taken as backup or saved before cloning ?

 

Please mark helpful or correct, if the solution helps you.

Regards,

Varun

Community Alums
Not applicable

Hi Buddy ,

 

There will not be affect to update set . 

You can retrieve Update Set through System Update Sets >> Retrieved Update Sets and recommit . 

 Hoping this will resolve your problem 

 

Please mark helpful or correct, if the solution helps you.

Regards,

Ravi