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09-02-2023 06:14 AM - edited 09-02-2023 06:16 AM
Hi,
I created an update set in Tokyo instance(dev2) and moved it to Utah instance (dev3). Everything worked well and my changes got moved with no issue. However when I moved it to from dev3 to another Utah instance(dev4) All changes were gone for example ui policy missing the new entry, the form view also looks different. I think I miss something in moving the update set maybe adding the parent to one of my update set? I am not sure how to fix the issue, or what causing this? why it was good in dev3 but not correct in dev4? I have attached screenshot form the one in dev2 where the parent is empty and the second one from dev3
Solved! Go to Solution.

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09-02-2023 07:24 AM
Hi @sparkles ,
It should show the configurations captured in the update set 02 in dev 4 (if it's committed correctly, verify committed update set in dev 04 it shows all the customer updates and number of inserts, updates and deletes) , pls double check
However update set 02 will not show updates from update set 01 unless u capture them again using update set 02
Ex:
created ui policy in dev2 - update set 01
Moved to drv 3
Created business rule dev 3 - update set 02
Dev 3 shows both ui policy and bt
When you move update set 02 to dev 4 -only shows BR not the UI policy
Hope this gives some clarity
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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09-02-2023 06:51 AM
ok, which updates you won't see in dev4, is it updates from update set 01 or update set 02
If it's from update set 01 that's expected
Let's say you created an u i policy in dev 2 using update set 01 and moved to dev 3 but update set 02 didn't capture this ui policy this will not be there in dev4
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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09-02-2023 07:11 AM
its not showing any updates from 01 0r 02. When I moved the updateset 01 all changes showed up in dev3 with no issues (but it didn't show in dev4).
I needed to add more changes so I created 02 in dev3 and moved only 02 to dev4 (no changes showed up from this update set in dev4)
I thought updateset 02 will bring all changes to dev4 since all changes in 01 showed up in dev3

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09-02-2023 07:24 AM
Hi @sparkles ,
It should show the configurations captured in the update set 02 in dev 4 (if it's committed correctly, verify committed update set in dev 04 it shows all the customer updates and number of inserts, updates and deletes) , pls double check
However update set 02 will not show updates from update set 01 unless u capture them again using update set 02
Ex:
created ui policy in dev2 - update set 01
Moved to drv 3
Created business rule dev 3 - update set 02
Dev 3 shows both ui policy and bt
When you move update set 02 to dev 4 -only shows BR not the UI policy
Hope this gives some clarity
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025