Update soap message function error

[geet]

Hi All,

I am using update soap function to update incidents from source to destination but i am getting the below error message while testing it.

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</faultstring><detail>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

Kindly help me in resolving it.

Regards,

Shikha Khanna

[absd]

hi shikha,

can u plz help me out am facing similar problem... can u paste ur BR plz??

[Pragati4]

Hi Shikha,

Good Morning !

Can you please provide me code of BR which you have written in order to achieve the above requirement.

Thank you.

[Ankur Bawiskar]

Hi Shikha,

Great that it worked.

As per your above comments you have followed the correct approach while creating the web service and consuming it from another instance and vice-versa for 2 instances A and B. Also as per your comments it is working fine i.e. you are able to insert and update from both the instances.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[geet]

Yes, Ankur,

Thanks for guidance !

Regards,

Shikha Khanna

[Ankur Bawiskar]

You're welcome

Thanks

Ankur