Update soap message function error

[geet]

Hi All,

I am using update soap function to update incidents from source to destination but i am getting the below error message while testing it.

<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Header/><SOAP-ENV:Body><SOAP-ENV:Fault><faultcode>SOAP-ENV:Server</faultcode><faultstring>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</faultstring><detail>com.glide.processors.soap.SOAPProcessingException: Web service update called without a sys_id, ignored</detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>

Kindly help me in resolving it.

Regards,

Shikha Khanna

[kirru9993]

Hello Ankur , When i'm inserting record , i see sys_id's are different when compared btw instances A and B . How to make the sys_id same in both instances when a record is inserted .

[Neha Agarwal]

@Ankur Bawiskar   Hi Ankur, It works for update but when I try insert operation with the same webservice what I should pass in number mapping? If I pass blank like below it gives me error: Unable to resolve target record, coalesce values not present: u_number

If I pass any random incident number in number field it creates incident with the number I passed.

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:u="http://www.service-now.com/u_incident_create">
<soapenv:Header/>
<soapenv:Body>
<u:insert>
<u_assignment_group>Event Management</u_assignment_group>
<u_caller_id>nagarwa3</u_caller_id>
<u_contact_type>Systems Management</u_contact_type>
<u_category>Application</u_category>
<u_description>Create Incident by ESB-Update</u_description>
<u_short_description>SD-Create Incident by ESB</u_short_description>
<u_impact>2 - Medium</u_impact>
<u_urgency>2 - Medium</u_urgency>
<u_number></u_number>

</u:insert>
</soapenv:Body>
</soapenv:Envelope>

[Ankur Bawiskar]

Hi,

Seems quite old thread.

I believe for number if you send empty then try checking the coalesce empty checkbox for the field map

Regards
Ankur

[Neha Agarwal]

Old thread but very helpful.

coalesce on empty field worked on for updating and creating the record.

Thank you.

[Ankur Bawiskar]

Glad to help.