Update Source Connection Failing After Basic Authentication Security Changes (401 Error)

[saint]

Hi everyone,

After the recent updates to Basic Authentication Account Security, I’ve started experiencing issues with an integration account that I use to connect update sources between my sub-production and production instances.

Background

I’m using a local account without MFA, dedicated specifically for update source connections.
This setup was working fine prior to the recent security changes.

Issue

The account is now getting locked out.

When I test the connection, I see the following message:

Alert level: Info
Authentication to remote instance failed

When attempting to reset/change the password, I encounter this error:

Authentication to remote instance failed

Method failed:

401 Unauthorized with code: 401
Check saved username and password

[Tanushree Maiti · Accepted solution]

Hi @saint 

Did you change the password with New password policy rule for the security.

Ensure  whoever is using that integration account  for the API integration (from 3rd Party) , you have shared the changed password.

In ServiceNow, accounts lock out automatically after 3 unsuccessful attempts as a security measure.

[saint]

Hi @Tanushree Maiti ,

Thank you for your response.

I exported the update source record as XML > deleted the existing update source record > reset the password for the user account > and then re-imported the XML > After that, I updated the password in the record.

This worked. Thank you once again.