Update the Parent Incident worknotes when an Incident Task is Closed complete

[Manon]

Hello,

I am trying to create a Business Rule so that when an Incident Task state changes to "Closed complete", the parent's owner is informed of this closure through the work notes.

Below is the Business Rule I created, however it is not working and I can't seem to find a correct script to make it work:

The script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	current.parent.work_notes="The Incident Task " + current.number + " has been completed.";
	
	/*var gr = new GlideRecord('incident');
	gr.addQuery('sys_id',current.parent);
	gr.query();
	
	gr.work_notes="The Incident Task " + current.number + " has been completed.";*/
	
})(current, previous);

Any idea of how I could make this BR work?

Thank you in advance!

[Lansford Hazel]

I notice in the code that you commented out, you are missing the gr.update(); 

(function executeRule(current, previous /*null when async*/) {

   // Add your code here	
   var gr = new GlideRecord('incident');
   gr.addQuery('sys_id',current.parent);
   gr.query();
	
   gr.work_notes="The Incident Task " + current.number + " has been completed.";  
   gr.update();
	
})(current, previous);

[Manon]

Thank you for your quick answer, but it is still not working 😞

[Lansford Hazel]

Out of the box parent is not used. On the incident task form, 'incident' is the correct name of the field.

Change this: 

gr.addQuery('sys_id',current.parent);

To this:

gr.addQuery('sys_id',current.incident);

Also, update the condition of the Business rule to use the incident field.

[Manon]

I see what you mean, but we don't use the original incident task form. We created a table u_incident_task where all tasks are recorded, and the name of field linking to the parent incident on the form is 'parent'.

I'll still try your solution just in case.