Hi ,we have configured to auto create ticket based on email subject line through inbound action.Now our requirement is like base on subject line auto created request should assign to particular group.could some help us how to achieve this.regards,roo...
Hi,Can anybody let me know that; how to auto refresh/reload widget (UI Page) on the homepage. My requirement is:There are 3 widgets on a homepage and when user selects a value from first widget, SN stores the value using "PutSession" and passing this...
what is table_sys_id while making a code for mandatory checkand what is gel() method and which value do we fetch using this method
how to call survey page from ui action button..?
Hi everyone,Just as a bit of heads up, I am new Service Now management and am just struggling to navigate through some things. One of the things I am trying to figure out is that our Caller field in the incident module can be searched via username or...
How to prevent page reload on click of a UI Action ?ThanksBala
Has anybody ever embedded surveys within email notifications?A user is asking to have surveys for his team sent out as the body of an email. Ideally, the user would click reply and make their selections right in the response or else fill out the form...
HelloWe use the Fuji release and created a Portal for our end-users.We have a menu which displays the list of the closed requests, easy Now I received a request : sort this list by closed date. But I have an issue because the url field size seems t...
We have a need to allow certain Help Desk users to be able to share Incident templates with other groups that they are not a member of. Currently they can only share templates with groups that they are a member of. Is there a role or some other m...
To whom it may concern: when you printing your KB articles in Service Portal you'll face the problem, that only first page is shown in print preview and is printed. Our customers are using the browser printing capability (Ctrl+P).Caption: Only first ...
we are implementing Archive functionality for Incident,Change, Request, Problem, KM.initially we have started with Incident, for testing purpose we have defined Archive rule for "Before 2hr from the closed" :But incidents are not achiving, i just che...
Hello,In the knowledge article, by default, there's a "Create Incident" button on the header. Is it possible to pass the article's title to the newly created incident's Short Description filed when clicking on the button? Thanks very much!
Dear Community,today I was about to filter our snow users. I received an excel file with all the users and I shoud do the same action with the list.So I thought I am smart by using an encoded query string to create a filter. Now I got the encoded que...
I have a filter that sets a script on a list collector and now i need to add another condition I thought by just adding the && it would work but it didn't - Can you tell me what I am doing wrong to get both those conditions in there. TIAfunction onLo...
Hi All,I have a question, I am trying to get the task short description change based on what is selected when the from is submitted.On the form I have two variables: a reference variable named "Application" and a select box variable named "Request". ...
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