Hey all,I've been beating my head against a wall on this for a few days now and haven't been able to find a solution.I have an inbound action that will create a request and requested item(s) based on the email coming in. I have the logic working outs...
I am looking to create an Incidnet for any incoming email that is received in our SN instance that is addressed (either via TO, CC or BCC) to a specific email address (abc@xyz.com). We have about 5 total incoming email mailboxes hooked up to intake e...
hello,I need to have a module under resource plan that will get the current logged in user's group that is a member of that resource plan.my plan is to create a script include that will return the sys_ids of the resource plan but it seems not working...
I want to check with a query weather at least one of the peaces of personal name (i.e. Person has first name Anna HR) is not in validation table (i.e HR), and then take some actions on exactly this record. The problem in the script below, is that i'm...
Dear all,I have 2 custom fields in my incident form: "Start Time" and "End Time", those fields are filled by operators (only for a specific category of incidents...)I'd like to calculate SLA times based on these 2 fields. ServiceNow gives the possibi...
Hi All,I'm facing a strange issue with my instance.In an SOP document when I click "Request Approval" it is automatically getting approved.Instead of changing the "SOP Approval status" to "Requested".I don't know what is wrong with the workflow. Also...
I've read Chuck's previous reply in: https://community.servicenow.com/thread/225776?q=clone%20applicationThis mostly answers my questions, but wanted to do a final sanity check since this is the first time we've used this approach. I have an applicat...
Hi AllI have a glide dialog box for which i wrote a ui action and a ui page . What i see is when a user enters something in Description field and without saving the form , clicks on button which will render glide dialog box, then it gives a message...
Hi,Ive recently installed the Multi provider SSO plugin on Eureka. Previously had the SAML 2.0 setup working and have managed to get the new multi working between me and the Identity provider admin.When applying this to live I want to make it seamles...
Morning All - I am working on a custom application that generates approval records via workflow. What I would like to do is have Approve and Reject buttons on my custom table that updates the state field in the sysapproval_approver table.To that end ...
I have a custom workflow I am working on and the user requested that a catalog task performs two different options when a catalog task is marked "Closed Complete" and when it is marked "Closed Cancelled". When this particular catalog task is ...
i am trying to query in a business rule to see if the opened by user of a change is a part of a group. i cant seem to use current.opened_by.isMemberOf()so i am querying the group table but i am not returning any resultsvar usr = current.opened_by.g...
Hi Everyone!! Can anyone please let me know how can we add an attachment(doc,docx,zip,pdf,txt,xls,xlsx,ppt,pptx,jpg,jpeg) while creating an incident through REST API??I found attachment API through which it can be done. But create Incident and upload...
Hello,I want to add a space between a container in Service portal.How can be achieved?ThanksSaranya
Hi,one of our Service Desk managers has just raised this query with us and we haven't yet found out why it is occurring.He is running a Pivot Table report where he is selecting the rows and column field values as below - notice that the grand totals ...
