How to find out if an incident ticket is created from the portal.the contact type self service can be set even when you create a ticket from the service-now instance and not the portal.
Hi All,We are fairly new to Service now having only gone live in March. We currently have a long list of client contacts with several filters so we know who to email to notify when we have certain incidents. These filter the list by client compan...
Hello community,I have Change Requests and Service Requests (really any template that has True/False check boxes) that I need to populate or print out on email templates when they are "checked marked" or marked True.Here are the fields on the Change ...
How can I restrict the view of catalog items to users
Is it possible to add transform errors to the OOB import set row error table. At present all log.info or log.error messages are added to the System Logs.I would like to do this , so that its easier to isolate and consolidate import set errors and tak...
Hello Everyone,We have a requirement where i need to create a link "Please click here if your incident is not resolved" whenever user clicks on the link Resolved incident should be Re-open.Please advice.. Been trying since 1 week but unable to resolv...
Hi guys,So we have an issue with running powershell scripts from the "Run Powershell" activity:We have a workflow running to add permission for a user to access a shared mailbox in Office 365. This is done by running the below script in a "Run Powers...
I have created scripted and table api ( which create incident with attachment from different portal on servicenow) and want to send large files through that but if I am sending file more than 5 mb sometime transaction get aborted and its also takin...
Just wonder if anyone has the answer for the following requirement/ask:Goal:Clone existing records (mostly service requests or incidents) along with all the related data attached to them, and then transfer the cloned records to another "non-ServiceNo...
I was trying to create a filter that would show me a list of all the incidents that I have clicked the "Follow" button. Ideally I would like the create the filter so anyone could use it, either using the "Is (Dynamic)" condition or "javascript:gs.get...
HiWe are trying to setup service now and provision all users using saml, essentially we were looking to provide authentication and pass all security group information within a claimI have checked Servicenow Mapping Assist I can see only certain Sourc...
Hi,I need to give few users admin access only to these modules so that they can develop content manage No other modules users should have other than below ones.Can you please help.script includesContent Managementcreating update setsThanks
Hi, community.I'm currently working on a project in the service portal part of servicenow, but I ran into an issue trying to customize the date picker (the one you see on the "forms" page.). I want to change the start day, (in the bootstrap date pick...
Hi Everyone,I am using SNow Jakarta instance & I am not able to remove '$' from my JSON string. Below is my code snippet:var response = request.execute();var getIdeationData = response.getBody();var reg1 = new SNC.Regex('/u_number/');getIdeationData ...
Hi All,I need help with this , i'm trying to copy approval details into task fieldi tried with script include, but something missing here ,it is not creating a task after approval.var AddApproverDateTime = Class.create(); AddApproverDateTime.prot...
