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Resolved! Issue with Edit Button in a related list

Hi all,we have an issue with the Edit Button in a Related List.First of all, I have to describe you the situation as it is.We have two custom tables, table Component and table Blueprint. In the form of the Component we have a List Field with the blue...

gabrielon by Kilo Contributor
  • 3095 Views
  • 5 replies
  • 1 helpfuls

Resolved! Scoped Application - Access to Configure Choices

I've created a new scoped app for our finance team that seems to be working as intended however it's still in UAT.One problem I can't solve and have been investigating for a while is that a user who has administrative rights to the application throug...

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amacqueen by Mega Guru
  • 3359 Views
  • 3 replies
  • 0 helpfuls

Best practice for inbound emails - how do you do it?

Hello everyone,I would like to hear how do you deal with reply emails in your instance. As you know, there is an issue with pointing the system to the correct record. A Good example would be :1. I send email, to ServiceNow mailbox, but several other ...

JK1 by Giga Expert
  • 3593 Views
  • 8 replies
  • 3 helpfuls

Using \$cookies with Service Portal Widgets

I have created a Service Portal Widget that I use to lookup an item. I then set this to a cookie in AngularJS using$cookies.put('mycookie', 'myvalue');I am hoping to use this cookie in various other widgets during a session on the Service Portal.The ...

krr by Mega Guru
  • 3226 Views
  • 1 replies
  • 1 helpfuls

Resolved! Make Variables editable on RITM form

I am using g_form.setVariablesReadOnly(true) to make the variables Read-Only. But I have a requirement to make the variables editable on RITM form at a certain stage.Using a client script to set those variables editable doesn't seem to work. How do ...

mayank93 by Kilo Contributor
  • 5459 Views
  • 6 replies
  • 4 helpfuls

Resolved! Making some fields read-only on RITM form

Hi,I am currently working on the Service Catalog application.In that, I have created a Catalog Item named "General Request" which creates a Request when ordered. Along with a request, RITM will also be created with variables from catalog item. When R...

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prudhvig by Tera Expert
  • 3386 Views
  • 4 replies
  • 2 helpfuls

Resolved! Angular <select>

When the page first loads:The options are there and everything works fine, but why does the dropdown show a blank value on startup?

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xiaix by Tera Guru
  • 1835 Views
  • 1 replies
  • 0 helpfuls

Resolved! How can I pass information from g._user in client script?

I am trying to create a client script to display a system message based on the users language.(This is a small part of what I am trying to do, but after failing for 20 hours; I am trying small bites.)This is the code I am using:function onLoad() {var...

Lon Landry2 by Tera Contributor
  • 3636 Views
  • 11 replies
  • 2 helpfuls

Run Script on remote machine

Hello,     I need to run a VBScript which is located on a remote machine . The script should be executed on the users machine when he is submitting a form. Does anybody have any suggestion of how this is possible? The file containing the script is lo...

bcrisan by Tera Contributor
  • 2220 Views
  • 2 replies
  • 0 helpfuls

Resolved! Generate Approval request with Not Yet Requested

Hi All,We have a catalog item that needs an approval from multiple groups, so we have incorporated this in a workflow by using core activity "Approval - Group". With this option i understand approval engine kick the approval requests immediately with...

sry by Giga Guru
  • 4422 Views
  • 6 replies
  • 2 helpfuls

Resolved! Current Session Domain - server side script

How do I get the currently selected Domain for a user session, for use in a Business Rule (or other server-side script)?Using gs.getUser().getDomainID() will return the user's assigned Domain, not the one they've selected in the Domain picker.I would...

Resolved! Global text search via api?

Can you search all incident fields for keywords (full text search) via the rest api?   Is there another way to do full text search from outside servicenow?

jsamm by Giga Contributor
  • 7519 Views
  • 6 replies
  • 2 helpfuls