Update the Parent Incident worknotes when an Incident Task is Closed complete

[Manon]

Hello,

I am trying to create a Business Rule so that when an Incident Task state changes to "Closed complete", the parent's owner is informed of this closure through the work notes.

Below is the Business Rule I created, however it is not working and I can't seem to find a correct script to make it work:

The script:

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	current.parent.work_notes="The Incident Task " + current.number + " has been completed.";
	
	/*var gr = new GlideRecord('incident');
	gr.addQuery('sys_id',current.parent);
	gr.query();
	
	gr.work_notes="The Incident Task " + current.number + " has been completed.";*/
	
})(current, previous);

Any idea of how I could make this BR work?

Thank you in advance!

[Knight Rider · Accepted solution]

Manon,

Can you try the below code, it should work for sure

var parent = current.parent;

var gr = new GlideRecord('incident');
gr.addQuery('sys_id',parent); //gr.addQuery('sys_id',parent.toString());
gr.query();
if(gr.next()){


	gr.work_notes="The Incident Task " + current.number + " has been completed.";
	gr.update();
}

Please mark as correct if this helps!!!

-Vinay.

[Manon]

It worked perfectly, thank you very much Vinay!

[gokulraj]

Are you sure 'current.parent' giving the sys_id of the incident?

[Manon]

Yes I am.