For context, we have a custom app which has a feature to retrieve all the data from an existing record and replicate it in the Service portal, and if edited in the service portal, the changes would also reflect in the form. Now the new task required for me was to also replicate the function but the difference is that I would need to use the OOB Attachment button from the service portal. (shown below)
The expected result is that every time I add a new attachment, the existing attachment of the chosen record will be replaced with the current one. So far, the results are that the new attachments are not visible in the updated record but is present in the system when checking the attached documents table.
Has anyone experience something similar to this and would like to ask how should I address this issue?
