Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Updating Comments and Work Notes in Asset Reclamation Request

sapnapraveen
Tera Contributor

Hi ,

I am trying to update asset reclamation request comments and work notes from the flow designer. I have created the action as create record to create asset reclamation request. Mapping the fields with some values. When i tried to map comments and work notes it is not updating in the activity. But in the backend it is reflecting not in the form. 

Can anyone suggest?

 

 

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@sapnapraveen 

share screenshots what's not working.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

sapnapraveen_0-1763522313096.png

comments and work notes is in asset_reclamation_request table.  It is not updating.

 

@sapnapraveen 

so it's not getting populated?

did you check the journal field table and see if data is available there?

what it shows on form?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, Journal field table the value is available. In the form the comments and work notes not updated.