Updating Comments and Work Notes in Asset Reclamation Request

sapnapraveen
Tera Contributor

Hi ,

I am trying to update asset reclamation request comments and work notes from the flow designer. I have created the action as create record to create asset reclamation request. Mapping the fields with some values. When i tried to map comments and work notes it is not updating in the activity. But in the backend it is reflecting not in the form. 

Can anyone suggest?

 

 

 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@sapnapraveen 

share screenshots what's not working.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

sapnapraveen_0-1763522313096.png

comments and work notes is in asset_reclamation_request table.  It is not updating.

 

@sapnapraveen 

so it's not getting populated?

did you check the journal field table and see if data is available there?

what it shows on form?

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Yes, Journal field table the value is available. In the form the comments and work notes not updated.