Updating workflows in ServiceNow

Justin_Saju
Tera Contributor

‎06-16-2025 02:20 AM

I have a workflow associated with a table. The last published version of this workflow has been in production for a while. So there are many records with this version of workflow attached to it.

I want to update this workflow with a few activities added in between the existing ones. I was wondering how to attach this new version of workflow to the existing records in production and ensure that the workflow resumes from where it was already and not from beginning (so that it won't have to go for approvals again to move to next phase/states)?

Is this possible in ServiceNow? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-16-2025 02:31 AM

Hi @Justin_Saju 

 

Changes in the new workflow will only apply to new records unless you cancel the old workflow on the existing records and retroactively trigger the new workflow again.

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