Developer

Auto-populate a field based based on another field

Hello, I am creating a catalog item and I added a variable/field named "Name of user receiving phone which references the sys_user table. I created a second variable/field named "New user’s manager" which should auto-populate based on ‘Name of user...

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how to disable MFA for specific user

Hi,Is there any way to disable MFA for specific user so he just put username and password and login directly without further authentication ?

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How to communicate release or feature to all user community through servicenow

hello All, We are automating a lot of catalogs but people still are not using them and going through worng channels .I wanted to know what would be a way where in we can highlight our releases with kb on portal (EC std) ? does anyone done that ? shou...

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how do we get java spring boot information to SAM

anybody implemented / customized the plugin/pattern to get Java spring boot information into the SAM table?

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Resolved! Disable user input in Now assist panel

Hi All, I have a requirement to get consent from the user while he starts to use now assist panel. I can give a good message and choice to agree or cancel. but instead of choosing from given options if user starts to type it leads to topic discovery...

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How to remove this price, quantity and total from the approval page for catalog items?

This is not required for any of my catalog item, is there a way to hide it.

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ServiceNow Australia: Read-Only Fields Got way Better.

One small but useful change in the ServiceNow Australia release is the new Read-only options for dictionary fields. might be lil older but sharing it anyways. Previously, when we marked a field as read-only, it mainly meant that users couldn't edit i...

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Team Development
Upgrades and Patches

Resolved! ACLs on a Ticket Form non-itil user

Good morning, I have run into yet another ACL issue on a ticket form for non-itil user.What ACLs are needed for a non-itil user to have the ability to add an attachment and/or aan additional comment on this form? (see attached)I have created a write...

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How do I get target destination to open in a new window?

In my list I'm opening a destination page and passing the table and sys_id. But how do I get the destination to open in a new window?

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Now Experience UI Framework

Data Visualization - Single Score widget

Haven't had a great experience migrating Reports and Dashboards to Platform Analytics.We're finally getting around to updating our dashboard, reviewing each one, and manually fixing those dashboards as needed. Yuck. One question still remains, How ...

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How to make Assigned To mandatory when clicking Resolve button on HR Case

Hi Community,I have an existing Resolve UI Action on the HR Case (sn_hr_core_case) table.Currently, when the user clicks Resolve, the system prompts the user to enter Work Notes and then resolves the case.Below is the existing UI Action script: funct...

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how to hide ui actions for the "save" and " update" on the procurement case record.

Hi Team, I have one requirement to hide "save" and "update " buttons when the procurement case record moved to "Resolved" state.I had tried with on load client script ,it is not helping.please suggest if you come across this requirement. xanadu(vers...

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Password Reset Enrollment - Issue

Hi, We have a sub-prod instance in which we are trying to get a better understanding of the Password Reset module. In particular we are working on the Password Enrollment module. The issue we are having is upon submitting questions and answers for ...

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Account Recovery is not able to enable

Hi I am not getting the option to enable the Account recovery checkboxand also Missing Step 2 and Step 3 how to bring that checkbox Version - Tokyo

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Variable Set fields in Classic Catalog not working(g_form.setDisplay() and g_form.setMandatory())

Hello Everyone, I am facing an issue with controlling Variable Set visibility and mandatory fields dynamically using Client Scripts in the Classic Catalog backend view. I have a Catalog Item with a Variable Set called "Shipping Details"Internal Name...

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