PDI instance stuck Offline for 5+ hours with 502 Bad Gateway (snow_adc)

Hi Team,My ServiceNow Personal Developer Instance (PDI) dev380747 has been Offline for more than 5 hours.Issue details:- Instance URL: https://dev380747.service-now.com- Error shown: 502 Bad Gateway- Message: snow_adc- Developer portal says:"We're ha...

• Question

Role assignment and removal

We have to assign privileged roles including security_admin and revoke when end time reaches, what if time-limited user has role table is not to be used.Both answers are needed.

• Question

CreatorCon Hackathon 2026 Winners

Who in their right minds spends their first night at a busy conference hacking solutions to real-world problems? Your Hackathon teams, that's who! And this year, they showed up in force.     121 participants. 35 teams registered. 26 completed applic...

• blog

Localization tasks are not getting created

After upgrade, after requesting for translation, I'm seeing the RITM getting created but not the LTASKS.    Any solution or configuration to check?

• Question

change request logs show Invalid query detected, please check logs for details

When you use a standard change template to create a new change req and save the record, a business rule is displaying an error message. The business rule should only display the msg if a field which was populated via template has had a value has chan...

• Question

How to: Make attachments mandatory in Employee Center

Hello everyone, I was looking around for a way to make the default attachment section on a catalog item mandatory, and found that a lot of the community posts out there seem to be outdated and don't work in Employee Center. I wanted to share the fix ...

• Question

Preference menu is blank

Hi all,After trying to switch the interface of Service Now to the traditional one, the Preference menu in my profile become blank.I tried to clear browser cache/ login to different browser/ incognito browser but cannot fix the problem.Does anyone kno...

• Question

Repeated name appear in watchlist selection field

Hi ,While I am working on configuration of watchlist in incident form, i found my name is repeatedly coming under watchlist field.Record producer script var memberIds = (producer.watch_list + '').split(',');var userIds = [];for (var i = 0; i < member...

• Question

The tool shall be able to allow users to tag leads and lags per project schedule task. In SPM

• Question

Confirming date is within maintenance window

I have a catalog item for an end-user to request a change request. I'm trying to validate that the dates they provide are within a Schedule named "Data Center Maintenance", both start and end dates. This Schedule has a single Schedule Entry of every ...

• Question

how to Set Rich Text (catalog variable) Value in client script? g_form.setValue() not work.

Hi, I am trying to create dynamic table using  Rich Text variable on catalog form, plz suggest on  how to Set Rich Text (catalog variable) Value in client script? g_form.setValue() not working.

• Question
• Scoped App Development

Incident Resolution Codes

I want to recommend the usage of Resolution Code >> giving the cause of the issue under Incident Management in my organization.   Purpose - 1.better categorization as per the cause/Holistic view of different causes of Incidents in env                ...

• Question

Amazon QuickSight returning a hallucinated or generic summary for a ServiceNow incident via MCP

When querying an incident through the ServiceNow MCP connector, instead of returning details specific to the actual incident, AQS is responding with what appears to be a default/templated summary that has no relation to the incident in question. Woul...

• Question

How to pass Interaction fields into a request

Hello, I created a field on the Interaction table "Phone Number (u_phone_number) that I would like to pass onto the Catalog Item variable (phone_number). Currently, our Help Desk clicks the "Create Request" button on the Interaction record using the ...

• Question