Upgrade required issue in Virtual Designer

Kri
Tera Guru

I'm getting Upgrade required message when I try to create new Virtual Designer in Conversational Interface

Krishna124_0-1695034557032.png

 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Any luck with what I mentioned?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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5 REPLIES 5

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Do you have Virtual Agent actually installed (is not free)? Or are you just using Virtual Agent lite (is free)?

 

The image you are sharing tells me you are using Virtual Agent lite. With Virtual Agent lite, you are not able to create new Virtual Agent topics using the Virtual Agent designer.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

I think I'm using Virtual Agent Lite and I'm trying in my PDI. Is there a way for activating Virtual Agent in PDI for free?

Ah PDI, indeed than you can just install the correct plugin 🙂

 

Glide Virtual Agent [com.glide.cs.chatbot]

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Mark Roethof
Tera Patron
Tera Patron

Any luck with what I mentioned?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn