Upload Attachments when REQ submitted based on variable conditions.

_Samay
Tera Expert
Hi Friends, I have a requirement to be a record producer. Based on some checkboxes variables I have uploaded documents in Requests. 
Or if we can create some Hyperlinks in Description since we are putting all details of Q/A into description of request. 
 
Or any other way that we can achieve we would like to detail to users about SharePoint URLs or Attaché docs when request is submitted so users can view that. 
3 REPLIES 3

Ankur Bawiskar
Tera Patron
Tera Patron

@_Samay 

what's your business requirement?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankuar, Thanks for your reply. In a Record Producer we have 6 checkbox variables and when users will select those variables, based on selection we have to upload documents like PDF file to Requests that will be submitted. 

Tai Vu
Kilo Patron
Kilo Patron

Hi @_Samay 

There's couple of ways you can make the attachment mandatory for submission. Let's check the below post.

Possible Ways for Making an Attachment Mandatory : Service Portal/Native UI

 

You can also create your own Attachment variable, and set it mandatory when a specific checkbox is checked.

Sample below:

Screenshot 2023-11-10 at 16.15.04.png

Screenshot 2023-11-10 at 16.15.15.png

 

Cheers,

Tai Vu