Uploading profile pictures on portal

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Abbottronix
Tera Guru

‎01-07-2025 09:26 PM

Users are unable to upload profile pictures to their profiles on the portal. 

Abbottronix_0-1736313897047.png

At first I thought it might be due to restrictions on the size and type of attachments allowed, but the maximum attachment size in security properties is 200MB and all sorts of image types are allowed, so I don't think that is the problem.

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Abbottronix
Tera Guru

‎01-09-2025 10:06 PM

Turns out that the problem was caused by an edit someone had done to line 24 of the HTML body of User Profile widget on the portal page. 

 

Abbottronix_0-1736489181885.png

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎01-07-2025 09:40 PM

@Abbottronix 

what happens when they click upload picture?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Abbottronix
Tera Guru
In response to Ankur Bawiskar

‎01-07-2025 09:52 PM

Nothing happens. Clicking Upload Picture opens file explorer, but after selecting a picture nothing happens. 

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Ankur Bawiskar
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Tera Patron
In response to Abbottronix

‎01-07-2025 10:40 PM

@Abbottronix 

did you check which file extensions are allowed?

are you selecting correct file types?

Did you check any file extensions are restricted via system property?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Abbottronix
Tera Guru
In response to Ankur Bawiskar

‎01-08-2025 07:43 PM

Yes I checked the security properties and it said that PNG files are allowed, which is what I was trying to upload

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