Urgency auto populate

[Shabbir1]

Hi Team,

on problem module if user selects the configuration item from configuration item field we need to auto populate "urgency" we have the field called business criticality ( choice field )field on configuration item table that field have the values "low" "medium' "high' i have to map this field values to problem urgency field based on configuration item can anyone help me in the script

[Dr Atul G- LNG]

Hi @Shabbir1 

You need to use the Data lookup table for this. Check OOTNB lookup tables and implement in same way.

[Shabbir1]

I think we have to use on change client script or business rule by changing the configuration item we need to map configuration item "business criticality" field value to urgency field value

[Dr Atul G- LNG]

You can use that but I will try to go for the OOTB way and low code, and on the same lines I suggested this buddy. 

[AshishKM]

Hi @Shabbir1 , 

PRB records are generally created for some other record like Incident, so ideally that PRB should copy CI & Urgency details from parent record. 

-Thanks,

AshishKM