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10-24-2024 12:47 PM
Hi Please see all my screenshots below.
to summarise what im trying to do is create a workflow that will automatically assign an SCTask created on the back of a RITM to an assignment group based on the location field selected by the requestor. So for example If location is England, France or Germany then assignment group will be Europe, if the location is Mexico, Canada, Brazil it will be assignment Group Americas
the flow for some reason below does not work can you help me identify the issues please
Solved! Go to Solution.
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10-29-2024 08:27 AM
@Adil N If you do have a large number of locations, that is even more of a reason to use Decision Tables. The UI for creating a decision table is very easy to pick up, and it is quicker to add your logic to the table than it is to build out a long or complex set of if statements.
Regardless of whether you if statements or Decision Table, be sure to get a good understanding of the data structure and hierarchy in the Location table (assuming that your variable is a choice reference that pulls locations from that table). There are logical geographic groupings here that you can leverage, and instead of calling out the individual locations, it would be easier to dot-walk to a common field (such as region).
Even in times of rushed development, you should always set a strong foundation for future extensibility. You never know how long your solution will be in place, nor the next time that you will have a chance to update it.
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10-24-2024 01:10 PM
Is there a reason why you are not just using the workflow/flow that is connected to the requested item?
When you say it does not work is it not triggering or is there something not working after its triggered? If its the later what does the Flow Context show?
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10-24-2024 01:49 PM
It seems like it is not triggering. Iv tried to triage it in a number of ways but cannot seem to figure it out
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10-24-2024 01:58 PM
Looks like it is not triggering. How do i use the flow connected to the request item? i used catalog builder to get the RITM to create the SCTask (Step based Flow) but i would be unsure how i can use this to create the conditions to assign the SCTask based on the conditions to an assignment group
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10-25-2024 07:28 AM
Find the catalog item under Service Catalog->Catalog Definitions->Maintain items. There is a field that will tell you the flow or workflow and you can open that directly and see what its doing.
But if your flow is not triggering then it has something to do with the condition on the flow and you need to verify everything about the condition. To make sure the cat tasks are being created like you thing they are.
