URL to direct users right to a catalog item

[troy_jensen]

Hello,

I need to have our users be able to click on a link in a content page and go directly to a catalog item without the left nav bar. I don't want it framed in our instance.
* URL #1
- With: nav_to.do?uri=
- This one goes directly to the form but has the left nav.

* URL #2
- Without: nav_to.do?uri=
- This one goes directly to the form without the left nav, but if the user isn't already logged in and/or authenticated, it takes them to our instance home page

We utilize SSO and I think that's what tripping me up.

I've reviewed the wiki article: http://wiki.servicenow.com/index.php?title=Navigating_by_URL

It didn't help me, unless I'm missing something.

Anyone have any ideas?

[Jace Benson]

Hey,

Try just this;
https://instance.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=e2132865c0a8016500108d9cee411699

replace the com.glideapp... with the link to your item.

[troy_jensen]

Thanks Jace, but that still takes me to our homepage if I'm not already authenticated.

[Aaron40]

Hi Troy,

That might be tricky to accomplish. Using SSO you need to have the nav_to.do to redirect people who weren't previously authenticated- but like you said, the problem with nav_to.do is it is the full template of your instance (frames). If you build any other URL you'll be able to get around the navigation and header frames but you won't be able to redirect users if they aren't authenticated. They'll just get bumped back to the home page.

Another option would be to create a new CMS page that just loads the form you are trying to link to, but that will run into the same SSO issue. Only those authenticated will be able to view the page, everyone else will go back to the homepage once they sign in.

I'm not sure if there is a link that's going to load your frameless page and allow unathenticated users to view it after signon.

[tbalestreri3]

Hey All - I am running into this issue as well. Did you guys ever solve this?

Thanks,

Tony