- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2018 03:08 PM
Hi all, I've got a requirement to show a single record from a custom table in Service Portal. What would the URL be for this? Do I need to create a custom page?
My table name is [u_core_request]
My Portal suffix is "leg"
thanks!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2018 03:19 PM
Hi Patrick,
https://instanceName.service-now.com/leg?id=form&table=u_core_request&sys_id=sys_id should take you to the form view of the record in question or id=ticket for the ticket view.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2018 04:55 PM
Hi Patrick,
My apologies, I have amended my previous reply and answered above.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2018 05:17 PM
Hi Joel,
yep, agreed that typically records in the backend would not be surfaced to end users. But this use case is for a Legal department specific Service Portal, and one of their functions is to surface specific records to end users. I've impersonated an end user to view one their own records and the "Save" button is showing to them...which should be all I need. The rest of the functionality appears to match. Thanks again!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-09-2018 05:44 PM
You're most welcome Patrick, I appreciate your feedback and taking the time to mark my answer and response as helpful, have a great weekend!
