Use a different page than kb_article for a certain knowledge base

markalpine · ‎08-30-2018

Currently our system uses kb_article for viewing all knowledge basses from the service portal. I have duplicated this page and made some minor changes to the appearance of the copied page. How can get this page to be used whenever a certain Knowledge base is viewed? IE: I don't want it applied to ALL knowledge bases just the one when being viewed form the service portal.

Thanks

Barrilito van D · ‎09-05-2018

Hi,

In your navigator go to: Service Portal > Portals... and select your portal.

In your portal now select your search source which you want to change and change the search page template. In one of the first lines you see the href that links to kb_article, change it to the page you desire.

Regards

View solution in original post

Michael Ritchie · ‎09-06-2018

His solution is part of mine, what is missing is the dynamic nature of which page to show based on KB which is what I thought you were after.

Morgan5 · ‎03-21-2025

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