use case of change management

vishnuvardh2795 · 3 hours ago

Hi Team,
Give me one use case of change management with answer for my reference.

Thanks & Regards
Vishnu Reddy

vaishali231 · 3 hours ago

One practical example of Change Management is upgrading production servers to a newer operating system version.

For example, if an organization needs to upgrade Windows Server 2016 to Windows Server 2022 for end-of-support reasons, this would go through the Normal Change process.

The change would include:

Risk and impact assessment (identify affected applications and users)

Maintenance window planning

Backup and rollback plan preparation

CAB approval

Scheduled implementation

Post-implementation validation

Since the activity impacts customer-facing systems, proper planning and approval help reduce business risk and avoid unexpected downtime.

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Regards
Vaishali Singh

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sumityadav8 · 3 hours ago

Hi @vishnuvardh2795

Here's a Use Case

Scenario: Emergency Database Patch Implementation

Situation: A critical security vulnerability has been discovered in the production database server that requires an emergency patch. The database supports the company's main e-commerce platform.

Change Request Details:

Type: Emergency Change
Priority: Critical
Requested by: Database Administrator
Affected Service: E-commerce Platform
Risk Level: High (if not implemented), Medium (implementation risk)
Implementation Window: Tonight, 11 PM - 2 AM

Change Management Process Flow:

1. Change Request Submission

The DBA submits an emergency change request in ServiceNow detailing:

Vulnerability details (CVE reference)
Impact if not patched (potential data breach)
Rollback plan
Testing evidence from dev environment

2. Emergency CAB (Change Advisory Board) Review

Since it's an emergency change, an emergency CAB is convened virtually:

Security team confirms the critical nature
Application owner assesses business impact
Infrastructure team reviews implementation plan
CAB approves with conditions: full backup, rollback script ready

3. Implementation

Maintenance window notification sent to stakeholders
Database backup completed and verified
Patch applied successfully
Post-implementation testing performed
Services restored

4. Post-Implementation Review

Change marked as "Successful"
Actual downtime: 45 minutes (within 3-hour window)
No rollback required
Documentation updated
Lessons learned: Need faster emergency CAB assembly process

Benefits Demonstrated:

✓ Controlled process even in emergency situations ✓ Risk assessment and mitigation planning ✓ Clear communication to stakeholders ✓ Audit trail maintained ✓ Security vulnerability addressed promptly

Key Takeaway: Change Management ensures that even urgent changes follow a structured process to minimize risk while maintaining business continuity.

Regards

Sumit

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Dr Atul G- LNG · 3 hours ago

Hi @vishnuvardh2795

Patching the server

Deploy code in production

Fixing any incident RCA

There are many cases, but your question is not fully clear

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Dr Atul G- LNG · 3 hours ago

https://youtu.be/YNT-kaQOxDs