Use Customized Login Page for CSM portal
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10-22-2024 11:07 PM
Hello Experts, We have the below requirement in Servicenow.
We have created a customized login page, In CSM portal we have login option in top right corner which redirects to some OOB login page, we want to know how we can configure the same oob login option in such a way so that it will redirect to our customized login page, we are trying to check where the login functionality is configured and how can we change it.
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10-22-2024 11:24 PM
Hello @AkaBan
Please Create Custom portal that you want
and then clone the OOB login page and home pages and then use that in below fields that you can see in screenshots and also you can customize that cloned login page and home page as your requirement then you can put it there.
and now you can use the OOB script include that we have need to some modification for the redirection of the user that you want after the user login, that redirect to this custom portal that is SPEntryPage script include
Also you refer this article
https://www.servicenow.com/community/now-platform-blog/6-ways-to-set-up-your-service-portal-for-redi...
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Thank You
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10-23-2024 01:16 AM
Actually we want to use the Custom login page for oob csm portal, can you please let me know where i can find the OOB Log In option present in csm portal from where the redirection is happening.
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10-23-2024 03:47 AM
Once we click on oob Log In in csm portal, instead of internal login it should redirect to external login, we want to configure the Log in option like this.
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10-24-2024 04:39 AM
we are trying to check the login functionality configuration highlighted in the screenshot.