License Inquiry

[Gab]

Would there an additional license if I create a custom role and add it into write permission of Catalog Item variable?

[Runjay Patel · Accepted solution]

Hi @Gab ,

ServiceNow will charge a license fee for a custom role if it has the ability to create or update records in any out-of-the-box or custom tables.

These roles are considered equivalent to other fulfillers, approvers, or platform runtime roles, as they can create, update, or approve records on various tables.

However, if the role is limited to read-only or view-only access, without any permissions to create or update records across linked tables, it will not be classified as a licensed role.

Answer to you question, Yes, if you create a custom role and grant it write permissions for a Catalog Item variable, you may need to consider licensing implications based on your organization's agreements with ServiceNow.

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Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
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[Gab]

Hi @Runjay Patel 

Additional question, what if I create a new table but it uses OOB roles? Would there be license implications as well?

Thank you.

[Runjay Patel]

Hi @Gab ,

Again rules are same if it has the ability to create or update records in any out-of-the-box or custom tables then it will come under license else no.

Custom tables are also chargeable, make sure you should not exceed the number custom table are opted by your client.

Note: Import set table are not considered for count.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
LinkedIn: https://www.linkedin.com/in/runjay
YouTube: https://www.youtube.com/@RunjayP

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