Use flow designer to populate record on Custom Table & create incident

[Community Alums]

I am trying to use flow designer to facilitate a process.

Inbound email creates a record on custom table & assigns incident to users assignment group.

I have a custom table that extends Data Lookup Matcher Rules.

I have a custom field for mailbox owner that references system user table.

I am trying to create a flow that updates custom table & create an incident, is this possible?

[Ankur Bawiskar · Accepted solution]

Hi,

yes possible

Create flow on custom table and use Record Insert action to create incident

what have you tried so far?

Regards
Ankur

[Community Alums]

I cannot seem to get Assignment group to populate, I have tried sys_Id as well.

Thanks, for help,

I have been going at this six 6am (16 hours with no luck today...)

[Community Alums]

[Community Alums]