Use flow designer to populate record on Custom Table & create incident

Community Alums
Not applicable

I am trying to use flow designer to facilitate a process.

Inbound email creates a record on custom table & assigns incident to users assignment group.

I have a custom table that extends Data Lookup Matcher Rules.

I have a custom field for mailbox owner that references system user table.

I am trying to create a flow that updates custom table & create an incident, is this possible?

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

yes possible

Create flow on custom table and use Record Insert action to create incident

what have you tried so far?

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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16 REPLIES 16

group should be set with which group?

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Community Alums
Not applicable

I need to set Assignemnt group with Assignment Group assidsend to user (first in list)

I am not able to see any option to create a record through flow designer.

Can you please provide the spoke name or full path to create a record.

Varun Vijaykuma
Tera Contributor

Yes, it is possible within Flow Designer.

Community Alums
Not applicable

Issue I am having is Setting Assignment Group.

I need to set Assignment group of Incident based on email sender.