Use of com.glide.cs.instance_uri_override property

[ScootP]

Use of com.glide.cs.instance_uri_override property in instance url

[Anand Kumar P · Accepted solution]

Hi @ScootP ,

The com.glide.cs.instance_uri_override property in ServiceNow is used to specify a custom URL for the instance, allowing the Virtual Agent to use this URL when generating links. This override is helpful if you need the Virtual Agent to point to a different URL than the default instance URL, for example, when routing through a load balancer or when the instance is accessed via a specific domain.

Navigate to the system property com.glide.cs.instance_uri_override.

 Set the value to a full URL (e.g., https://custom-url.service-now.com), making sure it’s in a direct format with the complete domain.

Test the Virtual Agent link generation to ensure it’s using this URL.

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand