Backend Module (in Operations View) to Redirect Users to the Right Portal Based on their Domain

[Danish Bhairag2]

Problem Statement:

In multi-domain implementations on ServiceNow, users often work in the backend (Operations / Platform UI) but need to access different portals depending on their domain (HR, IT, Facilities, etc.).

Out of the box, there’s no simple way to have one backend module that redirects users to the correct portal automatically. Here’s a lightweight approach that solves this.

Requirement

• Single backend module

• Redirect users to the correct portal

• Portal selection based on user domain

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•  Solution Overview

1. Create a backend module with name of your wish (I created Switch to Portal View)

2. 

3. In Arguments call a UI page. (Create UI page from All->System UI->UI pages)

4. 
5. Create a Server Side Script where domain logic will be written. Note i have used a system property to take care of the different portals & stored the values as a JSON key value pair.
6. 

{
"Domain1": "/portal1", 
"Domain2": "/portal2",
"Domain3": "/portal3",
"Domain4":"/portal4"
}

• System property helps in keeping the code clean & in future u want to include more domains u don't need to touch the code rather update the property & things will work.

Outcome

✔ Redirects cleanly to the portal
✔ Avoids backend header showing up
✔ Works across domains

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 Important Notes

• Avoid window.location or location.href

• Always use top.location for backend → portal navigation

• Keep domain logic server-side for security and scalability

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 Benefits

• One-click navigation for users

• Domain-aware portal experience

• Cleaner UX in multi-domain environments

• Easy to extend for new domains

Thanks,

Danish Bhairagdar