Use of ServiceNow with Rest API(using SOAP UI) to generate mails

[nehasr1288]

Hi ,

I have a task to generate or rather insert incidents in Service Now using Rest API explorer from servicenow and soapUI tool.

As soon as incident is inserted from a soapui tool to service now a mail should be generated.

Please anyone know where to begin from?

[nehasr1288]

Thanku sujala for the response but I am working with REST services.Problem is:

1...I don't know what services to configure on servicenow to connect to soapUI

2...How to make a REST request from soapUI

[Alikutty A]

Hi,

Please refer this article on how to setup SOAP UI with Service Now

Mini-Lab: Web Services — Part 1: Using SoapUI to Test ServiceNow WSDL

You cannot send rest requests from SOAP UI, Either user Rest API Explorer in Service Now or use Advanced Rest Client plugin provided by Google Chrome

Advanced REST client - Chrome Web Store

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response

[nehasr1288]

Hi,

I am able to insert a record through REST API in SOAP UI tool to service now incident table but the only problem is that is not inserting field values.

Only a record is created in service now everytime I run the request from REST API but there are no changes in the fields like category or short description etc.

Please find attached the snapshot.

[nehasr1288]

Any help regarding this?

[Alikutty A]

Hi,

What method are you using to update the record?

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response