Use sidebar discussion in Mobile web UI

Naruto Fujimori
Tera Contributor

‎02-26-2025 01:45 AM - edited ‎02-26-2025 04:06 AM

Is it possible to use sidebar discussion in the Mobile web UI available when accessing ServiceNow from a web browser on a smartphone?

 

If sidebar discussion is available in mobile web UI, please let me know how to set it up!

 

I am not planning to use Now mobile or Mobile agent. I will only access ServiceNow from a web browser.
Also, I am able to use sidebar discussion on my desktop without any problem.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-26-2025 01:47 AM

Hi @Naruto Fujimori 

Possible to share some screenshot for better understanding?

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Naruto Fujimori
Tera Contributor
In response to Dr Atul G- LNG

‎02-26-2025 04:22 AM

As shown in the image below, the sidebar discussion is available in the desktop version of the screen.

NarutoFujimori_1-1740572249637.png

 

However, when viewing ServiceNow on a smartphone web browser, the sidebar dicussion does not appear anywhere.

NarutoFujimori_2-1740572423283.png

I want to use sidebar discussion when using servicenow in a mobile browser (Mobile Web UI).

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Naruto Fujimori

‎02-26-2025 04:47 AM

Hi @Naruto Fujimori 

 

Not 100% sure, but it might be a bug or as expected behavior. Try to log a now support.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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