Usecases for CSM, FSM, TSM

[Pavan Kumar28]

Hi All,

Can anyone please share implementation guide  related to CSM or FSM or TSM modules.

Regards,
Pavan.

[Sandeep Rajput]

@Pavan Kumar28 Though this is a separate question but still I will answer this. Implementation guides to implement FSM and TSM are available at https://nowlearning.servicenow.com/nowcreate you can get all the steps by Login on this portal and search for the implementation steps to implement FSM and TSM.

Hope this answers your question.

[Sid_Takali]

Hi @Pavan Kumar28 Have a look at this thread https://www.servicenow.com/community/csm-forum/customer-service-management-csm-implementation/m-p/41...  and 

You can complete Customer Service Management (CSM) Implementer course from Now Learning. This Learning Path provides all required training and exams to become a ServiceNow Certified Customer Service Management (CSM) Implementation Specialist. 

 https://nowlearning.servicenow.com/lxp/en/customer-service-management/customer-service-management-cs... 

[Pavan Kumar28]

Hi @Sid_Takali ,

Thanks for your valuable information it's really helpful.

Regards,
Pavan.