HRSD module and its use cases

[J_47]

Hello Community,

Can anyone explain the HRSD module and its usecases?

[J_47]

And steps you have taken to implement it in your instance?

[Anand Kumar P]

Hi @J_47 ,

ServiceNow HR Service Delivery (HRSD) provides a unified platform to streamline HR processes, automate tasks, and improve employee engagement. Here’s a quick look at how HRSD can benefit organizations:

HR Case and Knowledge Management

Automate HR cases, manage benefit tracking, and create self-service knowledge articles for faster employee resolution.

Employee Service Center

A centralized hub for employees to access services, track requests, and engage with HR professionals, improving service efficiency.

Lifecycle Events

Automate onboarding, offboarding, and leave management to streamline employee transitions and improve cross-departmental collaboration.

HR Integrations

Integrate ServiceNow with third-party HR systems to synchronize employee data, manage tasks, and request e-signatures seamlessly.

HR Performance Analytics

Track and analyze HR service delivery metrics with predefined dashboards to drive better decisions and improve efficiency.

Employee Document Management

Store and manage sensitive employee documents securely, ensuring easy retrieval and proper access control.

Mobile HRSD Apps

Enable employees to view HR requests, complete tasks, and interact with HR agents directly from mobile devices, enhancing flexibility.

Mobile Onboarding App

Simplify the onboarding experience for new hires by guiding them through tasks, sending notifications, and offering instant support.

ServiceNow HRSD is the key to efficient, tech-driven HR service delivery, improving employee experiences and productivity.

https://www.servicenow.com/community/hrsd-articles/human-resource-service-delivery-hrsd/ta-p/2309593

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand

[Ravi Chandra_K]

Hello @J_47 

Please refer the below thread:

https://www.servicenow.com/community/riseup-with-servicenow-forum/can-anyone-suggest-some-good-use-c...

https://www.google.com/amp/s/www.provintl.com/blog/top-5-servicenow-hr-service-delivery-examples-and...

few use cases I can think of is...

HRSD has this COE concepts where HR cases are segregated into different categories like payroll, learning and development, talent management etc...

You can utilise Life cycle events to streamline Employee onboarding, off boarding, Transfer etc....

you can also have a seperate HR Knowledge base under HR portal to catter HR Policies, Benefits etc..

Employee Document Management is another important use case.

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra